At Tattva Clothing, we strive to provide premium-quality apparel and a seamless shopping experience. This Refund Policy explains when refunds are applicable and how they are processed.

When Are Refunds Available?

Refunds are available only in the following situations:

  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect item.
  • Your order was cancelled before dispatch.
  • Your order was cancelled by Tattva Clothing due to stock unavailability or operational reasons.

Refunds are not issued for general dissatisfaction, incorrect size selection, or change of mind unless specifically approved by our support team.

Refund Approval

Every refund request is reviewed by our Quality Assurance team.

We may ask for:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • Additional information regarding the issue

Refunds will only be processed after successful verification.

Refund Timeline

Once your refund is approved:

  • The refund will be initiated within 5–7 business days.
  • The amount will be credited to your original payment method.

Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Cash on Delivery (COD) Refunds

For Cash on Delivery orders, approved refunds will be processed via:

  • Bank Transfer
  • UPI
  • Any other method approved by our support team

Customers may be asked to provide valid bank account or UPI details.

Non-Refundable Items

Refunds will not be provided for:

  • Sale or clearance products
  • Gift cards
  • Products that have been used or washed
  • Products without original tags
  • Products returned after the 7-day return period
  • Products damaged due to misuse or improper handling

Order Cancellation

Before Dispatch

Orders can be cancelled before they are shipped.

If cancelled successfully, a full refund will be issued.

After Dispatch

Once an order has been shipped, cancellation requests cannot be accepted.

However, you may request a return if your order meets our Return & Exchange Policy.

Shipping Charges

Original shipping charges are non-refundable unless:

  • The wrong product was delivered.
  • The product was damaged during transit.
  • A manufacturing defect is confirmed.

Failed Deliveries

If an order is returned due to:

  • Incorrect address
  • Customer unavailable
  • Delivery refused

Shipping charges may not be refundable.

Additional shipping fees may apply for re-dispatch.

Refund Status

Once your refund has been processed, you’ll receive a confirmation email.

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account.
  2. Contact your payment provider.
  3. Reach out to our support team for assistance.

Need Help?

If you have any questions regarding refunds, our customer support team is here to help.

Email: support@tattvaclothing.com

Phone: +91 XXXXXXXXXX

Support Hours

Monday – Saturday

10:00 AM – 6:00 PM IST