FAQs
Frequently Asked Questions (FAQs)
Orders
Simply browse our collection, select your preferred size and colour, add the product to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
Yes. Orders can be cancelled only before they are shipped. Once your order has been dispatched, cancellation requests cannot be accepted.
If your order has not been shipped, please contact our support team as soon as possible. We'll do our best to update your shipping address.
Shipping
Most orders are delivered within 3–8 business days, depending on your location.
Once your order is shipped, you'll receive a tracking link via email or SMS. You can also track your order using the Track Order page on our website.
Yes. We offer Free Shipping on orders above ₹999. Shipping charges for orders below this amount are calculated during checkout.
Returns & Exchanges
Yes. Eligible products can be exchanged within 7 days of delivery, provided they are unused, unwashed, and returned with their original tags and packaging.
Refunds are only provided for damaged, defective, or incorrectly delivered products after inspection.
We can help you exchange the size, subject to product availability. Reverse shipping charges may apply.
No. Products purchased during sale, clearance, or promotional events are not eligible for return or exchange unless they are damaged or defective.
Products
Each product page includes a detailed Size Guide. If you're unsure, feel free to contact our support team for assistance.
We strive to display colours as accurately as possible. However, slight colour variations may occur due to different screen settings and lighting conditions.
Our garments are made using premium-quality fabrics. We recommend following the wash care instructions to maintain the fit and quality of your clothing.
Payments
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
Yes, Cash on Delivery is available for selected pin codes. Availability will be shown during checkout.
Absolutely. All online payments are processed through secure and trusted payment gateways. We do not store your card details.
Support
You can reach our customer support team through:
Email: support@tattvaclothing.com
Phone: +91 XXXXXXXXXX
Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST
We usually respond to all customer queries within **24 business hours**.
Still Need Help?
If you couldn't find the answer you're looking for, please contact our customer support team. We're always happy to assist you with your shopping experience.